RETURNS & REFUNDS POLICY

Customer Satisfaction Guarantee

We want every customer to be satisfied with their purchase. If something is not right with your order, Shtinegarden LLC is here to help and will work with you to find an appropriate solution.

Return Eligibility

You may request a return within 90 days from the delivery date. To qualify:

We accept returns of defective and non-defective products.
We accept returns of new and slightly used products, provided they meet our return requirements.
Items must be returned in reasonable condition and, where applicable, with their original packaging and accessories.

Certain products may be subject to additional return conditions or exclusions as specified on the applicable product page.

How to Request a Return

1. Reach Out First:
Contact us at support@shtinegarden.com or +1 307-466-6344. If your item is damaged or defective, please include clear photos and a brief description of the issue.

2. Wait for Instructions:
We will review your request and provide return instructions if your return is approved. Please do not ship anything back until you receive return authorization from us.

3. Return the Item:
Once your return is approved, ship the item using a trackable shipping method. We recommend using an insured shipping service and keeping your tracking information until the return has been completed.

4. Return Method:
Approved returns may be completed by mail or through another return method specified by our customer service team.

Refund Process

Once your return is received, we will inspect it, generally within 72 hours.
After the inspection is completed and the return is approved, your refund will generally be processed within 7 business days.
Approved refunds will be issued to the original payment method.
Where applicable, original shipping and handling fees may be refunded.
We do not charge restocking fees for approved returns.

Please note that the time required for a refund to appear in your account may vary depending on your bank or payment provider.

Wrong or Damaged Items

If the item you received is defective, damaged, or incorrect, please contact us at support@shtinegarden.com and provide your order number along with clear photos of the item and the issue.

After reviewing the situation, we may provide a replacement or issue a full refund, depending on the circumstances and your preferred resolution where available.